Refund policy

Your satisfaction is everything to us, so we constantly strive to deliver the absolute best quality, industry-leading products right to your doorstep.

Our products are proudly manufactured in the USA, in cGMP certified facilities.

RETURNS

We offer a 30-day refund guarantee starting from the day when your order is placed. To request a refund, simply contact our Customer Support team at info@liposentials.com to receive a return number. When contacting the customer support team please have your order number and clearly state what items you are sending back.

We reserve the right not to refund any orders that are shipped back without a (valid) return number.

REFUNDS

Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund.

After the refund is granted, please allow 5-10 days until your payment method is credited.

Note that only one order can be refunded per 30 day money-back guarantee. 

CANCELLATIONS

If you would like to cancel an order, you can do that by contacting us at info@liposentials.com - simply have your order number included in the email.

If your order has already been shipped, the order cannot be canceled, and you will have to request a return number and return the products to get a refund.

If your order has not yet been shipped, our Customer Support team will cancel it for you and we’ll refund you.

Although our team tries to handle all of the customer requests within one business day, in case your order is shipped before a Customer Support representative can review your case, we cannot be held responsible.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images showing the defects and you will be given further instructions.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.