Shipping & Returns
Your satisfaction is everything to us, so we constantly strive to deliver the absolute best quality, industry-leading products right to your doorstep.
Our products are proudly manufactured in the USA, in cGMP certified facilities.
We offer a 30-day refund guarantee starting from the day when your order is placed. To request a refund, simply contact our Customer Support team at firstname.lastname@example.org to receive a return number. When contacting the customer support team please have your order number and clearly state what items you are sending back.
We reserve the right not to refund any orders that are shipped back without a (valid) return number.
Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund.
After the refund is granted, please allow 5-10 days until your payment method is credited.
Note that only one order can be refunded per 30 day money-back guarantee.
If you would like to cancel an order, you can do that by contacting us at email@example.com - simply have your order number included in the email.
If your order has already been shipped, the order cannot be canceled, and you will have to request a return number and return the products to get a refund.
If your order has not yet been shipped, our Customer Support team will cancel it for you and we’ll refund you.
Although our team tries to handle all of the customer requests within one business day, in case your order is shipped before a Customer Support representative can review your case, we cannot be held responsible.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with images showing the defects and you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Orders placed by 2PM Monday - Friday will be dispatched the same day. Orders placed after 2PM will be dispatched the next working day.
Orders placed after 2PM Friday will be dispatched the following Monday (unless bank holiday).
During holiday season please allow up to two extra business days.
Orders within the US usually take 5-7 business days for delivery.
Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what additional costs will be prior to buying.
No refunds will be issued for products that are rejected at customs of any country unless the order is returned to our fulfillment center in its original condition.
For some local deliveries DHL/UPS/FedEx partner with local delivery companies, therefore in-country package tracking might not be available using the tracking link provided to you in the shipping confirmation email. This does not mean your package is lost. In such a case, please contact us to learn about the location of your package.
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